Chris Selland's tumblog

Month

June 2012

16 posts

It's harder here

While I have bitten my tongue - often - on this topic, my closer friends know that I get fairly irritated by the constant stream of ‘we matter too, we have a great startup ecosystem’ defensive, parochial and (worst of all) self-promotional posts regarding the Boston startup ecosystem.

Which is why it was very refreshing today to read NextView Ventures partner Rob Go’s piece in VentureFizz. 

To me, the biggest challenge of consumer web companies in Boston is a lack of perspective.  And most specifically, it’s a lack of perspective on distribution.  Most founders here are just worse at distribution, and often don’t appreciate how much of a deficiency we have as an ecosystem.

First, we are further from the information flow.  We don’t know when a new feature on Facebook or Apple policy might have important implications on those platforms that one could exploit to their advantage.  When a company suddenly starts to take off, it takes us longer to hear and understand why, and then try to also take advantage of that while the window of opportunity still exists. There are fewer people here who have scaled large scale web businesses that we can learn from, or employees that have worked for them to draw from.  Also, the press doesn’t really care about Boston. The population isn’t that big, Techcrunch doesn’t have a presence here, most national web publications don’t have a dedicated writer in Boston, we don’t have traditional media megaphones like the NYT or WSJ, etc.

It’s just harder.  There is no way around it. It doesn’t do founders any good to not face that reality, but instead, be realistic about it and respond. 

Yes he is referring to consumer web companies, but most of his points on information flow, media, etc… apply to just about any startup - and most certainly the multitude of social-related startups trying to get airborne around the Cambridge Innovation Center (CIC) and other locations.

There are many good people and great ideas here in Boston. It can be done - but as someone who lived it for the past year+ I have absolutely no doubt that it’s harder here.

As the saying goes, the first step toward solving a problem (as I have suggested previously) is admitting you have one.

If this post is any indication, we may be - finally - making some progress on that front.

Jun 27, 2012
#Boston #Ecosystem #Rob Go #Startups
Jun 27, 2012127 notes
Jun 25, 2012
“In essence, the global elite is telling coughing Third World people sitting in their dark hovels: “Get a solar panel.” That’s akin to telling people suffering from water pollution to drink Perrier. Or indeed, to suggest that breadless people should eat cake.” —Bjorn Lomborg: Feel-Good Environmentalism at the U.N.
Jun 21, 20121 note
#Bjorn Lomborg #Global Warming
Jun 21, 2012
#Big Data
Play
Jun 19, 2012
#Francesa #Twitter
“The day was popularized by the Associated Men’s Wear Retailers Association in the 1930s. They wanted a special day set aside so people would feel obligated to buy millions of men some more clothes in the middle of the Depression. We all have enough clothes. Enough with the clothes already. But like almost every holiday in America, there has to be a way to drain people of their hard-earned money and Congress is always eager to legislate money from the rest of us. So now we have Father’s Day.” —I Didn’t Want to Be a Father - Altucher Confidential
Jun 17, 2012
#Father's Day
“The dialogue always focuses on what’s going to happen to the institutions. I’m totally siding with the students.” —

cool story

The Weekend Interview With Sebastian Thrun: What’s Next for Silicon Valley? - WSJ.com

Jun 16, 2012
#Silicon Valley #Sebastian Thrun #Online Education
Jun 16, 2012
“It was, quite simply, one of the worst penalties in the history of the Stanley Cup playoffs.” —Politi: Steve Bernier deserves sympathy, not rage, for a penalty that will follow him forever | NJ.com
Jun 12, 2012
#Devils #Bernier #Kings #Stanley Cup
Jun 11, 2012
“Contrary to what your u9 soccer trophy suggests, your glowing seventh grade report card, despite every assurance of a certain corpulent purple dinosaur, that nice Mister Rogers and your batty Aunt Sylvia, no matter how often your maternal caped crusader has swooped in to save you… you’re nothing special.” —

You’re not special, teacher tells Wellesley High graduates

Great speech - too-rare honesty delivered to an audience who needs to hear it (even though it probably flew right over their heads)

h/t @MelWebster

Jun 7, 2012
#Commencement
Play
Jun 5, 2012
#Buddy Media #Salesforce.com #Michael Lazerow
“The best solution is not to need money.” —FACEBOOK FALLOUT: Y Combinator’s Paul Graham Just Emailed Portfolio Companies Warning Of ‘Bad Times’ In Silicon Valley - Business Insider
Jun 5, 2012
#Paul Graham #Startups
Customer Service - the 'other' opportunity for Social → slideshare.net

While Marketing departments continue to grab ownership of the Social channel, I’ve long argued that companies are missing a potentially even bigger opportunity in their Customer Service initiatives.

This is not to say that there isn’t an opportunity for Social Marketing (its real, as this week’s big news from Salesforce.com clearly indicates) - but I would suggest that the typical company today is overly-focused on Marketing to the detriment of other areas where the Social channel can and should have a huge impact - notably Customer Service.

As Citibank SVP and former Comcast customer service executive Frank Eliason said at a conference we both spoke at last fall “when I moved to marketing I suddenly had budget”.

My friend and fellow Enterprise Irregular Esteban Kolsky just posted a brief but terrific presentation on Slideshare - it’s well worth checking out.

The way we will complain

View more presentations from Esteban Kolsky

Jun 5, 2012
#Social CRM #SCRM #Customer Service #Frank Eliason #@comcastcares #Esteban Kolsky #@ekolsky
“Whenever the index of consumer confidence averages 95 or better in an election year, the incumbent wins; when it’s under 95, he loses. For example, incumbent George W. Bush won with a reading of 96; Bill Clinton, with 105. This year, the index has averaged 67, leaving virtually no chance that it can make 95 for the year as a whole.” —May Jobs Data’s Chilling Message - Barrons.com
Jun 2, 2012
#Jobs #Obama
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